Support

Find an answer. Get back to work.

Search setup guides, product help, and fixes written for the people using Slash Social.

Search the help centerFind setup guides, workflow instructions, and troubleshooting steps.

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Browse help

Start with what you need to do.

Get started

Install Slash Social, connect accounts, add your brand, and invite the people who review content.

Approve and publish your first post Set up your first brand Choose cadence and approval channels Choose a plan and understand limits Browse all →

Use Slash Social

Create posts, route approvals, publish content, manage replies, and review results in Slack.

Manage app admins and failed jobs Give the team one place to start the day.Manage the Asset Library DM the bot when the idea is still raw.Browse all →

Fix a problem

Reconnect an account, retry failed work, resolve access issues, or check a publishing error.

Account connection expired AI output is not usable Analytics are missing or delayed App Home is not refreshing Browse all →

Product details

Check current plans, limits, and platform support.

Use these pages when you need an exact product fact rather than a step-by-step guide.

Contact support

Tell us what went wrong.

Describe the issue and what you expected to happen. Add your workspace, brand, or connected account only when it helps identify the problem. Do not send passwords or access tokens.

Helpful detailsThe screen or action involvedThe error message, if you saw oneThe time the problem happened

Evaluate

Ask a product question.

Tell us what you need to confirm before you install or choose a plan.

Support

Send the details once.

Describe the issue, the action you took, what you expected, and the safe reference ID shown by Slash Social.

Admin review

Check the docs first.

Most admin review questions are covered on the trust page. Check those before submitting — then send any remaining questions below.

Privacy request

Open a tracked privacy case.

Choose the right, jurisdiction, and data scope. We will return a reference you can save.

Trust & security review →Admin install packet →Privacy policy →

First nameLast nameWork emailCompanyHow can we help?

Service updates

Check for a confirmed incident.

If something is not working and no incident is posted, send a support request with the details above.

Ready when your team is

Setting up Slash Social?

Use the installation guide to review workspace access, connect a brand, and complete your first workflow.

Read the installation guide Check service status