Billing
Effective 2026-08-11 · Version 1.0.0
Key points
The complete policy follows below. This summary is not a substitute for it.
No card is required, and Early Access cannot convert automatically to paid service.
Paid pricing, cadence, trial terms, charge timing, and renewals must be shown before confirmation.
Unless specific terms say otherwise, access continues through the current paid period.
Report duplicate or incorrect charges through support with the invoice or receipt identifier.
Related contract and support:
This Billing and Refund Policy applies to paid Slash Social subscriptions, credits, and add-ons offered by PortalSix. Before you submit a paid order, checkout will show the price, currency, billing cadence, taxes when available, trial terms, charge timing, and renewal terms that apply to that purchase.
Current Slash Social Early Access is free, requires no payment card, and cannot convert automatically to a paid subscription. Joining, installing, or using Early Access does not authorize PortalSix to charge you. A future paid subscription requires a separate checkout or written order that you affirmatively accept.
Paid subscriptions may be billed monthly or annually, as shown at checkout. Unless checkout or a signed agreement says otherwise, a paid subscription renews automatically for the same billing cadence until it is canceled. Renewal charges use the price and terms disclosed for that renewal as permitted by law.
Plan or price changes apply prospectively. PortalSix will provide notice of a material renewal-price change when required by law or contract.
If checkout offers a paid-plan trial, checkout will disclose its length, whether a payment method is required, when the first charge will occur, and how to cancel before that charge. Unless checkout says otherwise, a subscription with a payment method on file begins charging when the disclosed trial ends if it has not been canceled.
Free Early Access is not a paid-plan trial and does not create a later charge or paid renewal.
You may cancel through the available billing portal or support path. Unless checkout, an order, or a signed agreement provides an earlier effective date, cancellation takes effect at the end of the current paid billing period. Future renewals stop when cancellation takes effect, and paid access generally remains available through the end of that paid period.
Except where required by law or expressly stated at checkout, in an order, or in a signed agreement, fees are non-refundable and PortalSix does not provide prorated refunds for an unused portion of a monthly or annual prepaid period.
PortalSix will investigate a reported duplicate, incorrect, or unauthorized charge and correct a verified billing error. A correction may be issued as a refund, reversal, invoice adjustment, or account credit, depending on the error and payment status.
Checkout identifies whether an add-on is a one-time purchase or a recurring subscription. One-time credits and add-ons are non-refundable after they are provisioned or used, except for a verified billing or delivery error or where law requires otherwise. Recurring add-ons renew and cancel under the cadence shown at checkout.
Promotional, service, or account credits have no cash value, are not transferable, and expire as disclosed when issued, except where applicable law requires different treatment.
You may request an exceptional refund through the support form. PortalSix reviews these requests case by case, taking into account the checkout disclosures, service use, timing, billing history, and applicable law. Submitting a request does not guarantee a refund.
Prices may exclude taxes unless checkout says otherwise. You are responsible for taxes associated with your purchase except taxes based on PortalSix's income. Any cancellation, cooling-off, refund, or other consumer right that cannot lawfully be limited remains unaffected.
If billing terms conflict, a separately signed agreement controls first, followed by an applicable order or checkout-specific disclosure, then this Billing and Refund Policy for billing matters, and then the general Terms of Service. General marketing copy does not change these billing terms.
Use the support form to report a billing error or request a refund. Include your organization or Slack workspace, billing email, charge date and amount, and invoice or receipt identifier. Do not send a full payment-card number, password, or access token.
PortalSix, LLC, 306 W Redwood St, Suite 201, Baltimore, MD 21201, USA.