Product details
Social listening
Review current social listening behavior, availability, limits, and operating details for Slash Social.
What it includes
Social listening monitors keywords, mentions, comments, and alerts from the same Slack workflow you use for inbox triage. Admins, creators, and approvers configure brand-scoped keywords, choose platforms and alert triggers, and route matches into reply or dismiss flows.
How to use it
Plan access: Included on Team. Not included on Free or Starter. See Plan comparison and Usage limits.
Where to open it:
- Open App Home and switch to Engage.
- On the Listening card, choose Open Listening.
- Or type
/social, search for listening, and open the listening setup or overview flow.
Listening keywords are brand-scoped. Confirm the active brand before you add or edit keywords. Each keyword can use its own platform selection and alert behavior, depending on the setup fields available in your workspace.
What you can configure:
| Setting | Purpose |
|---|---|
| Keyword or handle | Term to watch across selected platforms |
| Platforms | Which networks monitor the keyword |
| Alert channel | Optional Slack channel for high-priority matches |
| Alert triggers | Negative sentiment, high reach, or competitor mention flags |
When alerts arrive: Use Reply to open the inbox reply flow for the matched conversation. Use Dismiss when the alert is handled or not actionable. Alerts can fire after sentiment analysis completes for a matched conversation.
Who can use it: Admins, creators, and approvers with access to Engage and Insights for the active brand.
How to confirm it is working: Saved keywords appear in your listening overview for the brand. New matches route to the alert channel you chose, or follow the default inbox path when no channel is set.
Details
Use these guides when you need to set up listening, review matching analytics, or troubleshoot delayed insight data.