Product details
Reply flows
Review current reply flows behavior, availability, limits, and operating details for Slash Social.
Reply flows let you answer inbound social conversations from Slack. You can reply, assign, snooze, and resolve threads using actions that respect each platform’s constraints.
What it includes
Reply flows are included on Team. They are not on Free or Starter. See Plan comparison for plan access.
The feature is active (not beta). Admins, creators, and approvers use it from inbox and reply surfaces in Slack.
| Stage | Actions |
|---|---|
| Triage | Reply, assign, snooze, or resolve from inbox rows and conversation detail |
| Reply | Compose a platform reply, insert saved templates, edit before send |
| Escalate | Hand off to another teammate or internal channel when the thread needs help |
| Close | Mark resolved when the customer question is answered |
Reply actions validate against connected account status. Disconnected or expired accounts block send until you reconnect the profile.
Screenshots on this page show inbox triage and the reply composer modal.
How to use it
- Type
/social, switch to Engage, and open a conversation from the unified inbox. - From the conversation detail or inbox row, choose Reply, Assign, Snooze, or Resolve as needed.
- In the reply composer, write your message, insert a saved reply template if one fits, and edit before send.
- Send the reply. Slash Social publishes through the connected social account for that conversation.
- When the thread is handled, mark it resolved so the inbox view updates.
The Engage work center can also show counts for active reply automation flows and recent flow activity for the brand.
Details
| Topic | Detail |
|---|---|
| Work center | Engage (unified inbox and reply modal) |
| Plan access | Team |
| Lifecycle | Active |
| Personas | Admin, creator, approver |
| Surfaces | Channel inbox, reply modal |
Confirm it worked: Send a reply on a test conversation and confirm the message appears on the platform. Resolve or snooze the conversation and confirm the inbox view updates.
For saved reply setup and template variables, see Manage reply templates and saved replies. For inbox concepts, see Inbox, conversations, and SLA and Unified inbox.