© 2025 Slash Social.

heading

Privacy Policy

Privacy Policy

Last Updated: January 2025

1. Introduction

This Privacy Policy outlines how Slash Social collects, uses, and protects your personal information. By using our services, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

  • Slack Workspace Information: When you install Slash Social in your Slack workspace, we collect information about your workspace, including workspace name, team members who use the app, and channel information where Slash Social is active.
  • Social Media Account Data: To provide our services, we collect and store authentication tokens and account information for your connected social media platforms (Instagram, Twitter/X, TikTok, YouTube, Threads, Bluesky, Facebook). This includes profile information, account IDs, and posting permissions.
  • Content Data: We collect and store the content you create, approve, and schedule through Slash Social, including posts, captions, media files, and scheduling information.
  • Usage Data: We collect information about how you use Slash Social, including command usage, feature interactions, and platform activity to improve our services.
  • Technical Data: We may collect technical information including IP addresses, browser type, device information, and log data for security and performance purposes.

3. How We Use Your Information

  • To Provide and Improve Services: We use your information to operate Slash Social, including content generation, scheduling, posting to social media platforms, and providing analytics and insights.
  • To Communicate with You: We use your Slack workspace information to send you notifications, updates, and respond to your commands and requests within Slack.
  • For AI and Machine Learning: We use your content and usage data to train and improve our AI content generation models, ensuring better quality and more relevant content suggestions.
  • For Legal and Compliance Purposes: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Data Sharing and Third-Party Services

  • Social Media Platforms: We share your content and posting instructions with the social media platforms you have connected (Instagram, Twitter/X, TikTok, YouTube, etc.) to post on your behalf.
  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating Slash Social, including cloud hosting providers, analytics services, and AI service providers. These providers are bound by confidentiality agreements and are only allowed to use your information for the purposes specified by us.
  • Slack: We integrate with Slack and share necessary information to provide our services within your Slack workspace.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

  • We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
  • We use industry-standard encryption for data in transit and at rest. All authentication tokens are encrypted and stored securely.
  • However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Rights

  • You have the right to access, correct, or delete your personal information that we hold. You can request this by contacting us.
  • You may disconnect your social media accounts at any time through the Slash Social settings in Slack.
  • You may uninstall Slash Social from your Slack workspace at any time, which will stop data collection. However, some data may be retained for legal and compliance purposes.
  • You may also object to the processing of your personal information, request restrictions on its use, or withdraw your consent at any time.
  • If you are located in the European Economic Area (EEA), you have additional rights under the GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.

7. Data Retention

  • We retain your information for as long as necessary to provide our services and comply with legal obligations.
  • When you uninstall Slash Social or disconnect a social media account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

  • Slash Social is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of the policy and notify you of significant changes through Slack or email.
  • Your continued use of Slash Social after any changes to the Privacy Policy signifies your acceptance of the new terms.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us.